All items are handmade to order.
A limited number of items may be in stock in selected colours.
Lead time will be around 10-14 days. This is to allow for delivery of your chosen yarn colour if not in stock.
Shipping
Shipping is made using Evri with full tracking provided. Postage will be added to the price of your item at checkout and can be combined for multiple items.If you live locally and would like to collect your order in person please use Promo code PICKUP at the checkout to avoid shipping fees being added to your order.
Returns Policy
We hope you’ll love your new handmade items, but if for any reason you’re not fully happy, please let us know within 14 days of receiving the items, beginning the day after your order is received.Returns are accepted within 30 days of receipt if the products are in an unused and undamaged condition and in their original, undamaged packaging with tags attached.
Return postage costs must be met by the buyer. We recommend you use a tracked service and keep your postage receipt until your refund has cleared.
Any items that are received back which are not in a resalable condition will be returned to you.
NOTE: Bespoke (custom made) items are not entitled to receive refunds as these articles are designed and made with individual bespoke specifications and cannot be re-sold. Please keep this in mind when making your purchase.
Refunds
Refunds will be processed within 10 business days of receipt and you will receive confirmation of your refund via email.Please note that refunds can only be issued back to your original payment method.